WOYM: Know when to hold'em, Know when to fold'em and Know when to walk away.

I had an issue with a client this week that led to me refunding their money.  I knew no matter what I did the client wouldn't be satisfied so I folded my cards and walked away.  Jason Bruno and Darvill Darren join me to discuss customer service situations and what is the right way to deal with them and what is the wrong way.  

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